Return & Exchange

We want you to be happy with your Lowcountry knife. If you purchased directly from our website and your order arrives damaged, defective, incorrect, or otherwise qualifies under our return policy, please contact us so we can help.

All eligible returns must be in their original, unused condition and include the original packaging, sheath, accessories, and other items included with the order.

Items that have been used, sharpened, modified, disassembled, damaged through misuse, or altered may not qualify for a return or exchange.

If you would like to request a return or exchange, please contact our support team with your order number, product name, and reason for the request.

RETURN REQUIREMENTS

To help us process your request quickly, please provide:

Order number or proof of purchase.
Clear photos of the product when requested.
Photos of any damage or defect.
A description of the issue.
Original packaging and accessories when applicable.

For products that arrive damaged or incorrect, we recommend contacting us as soon as possible after delivery.

RETURN & INSPECTION

Once your return request is approved, we will provide instructions for returning the product.

Returned products may be inspected upon arrival to determine whether they meet the requirements of our return or exchange policy.

If the product does not meet the return requirements, the return may be rejected or additional options may be provided at our discretion.

EXCHANGES

If you would like to exchange an eligible product for another knife, please contact our support team before sending the item back.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may provide another appropriate option or process a refund according to our return policy.

WARRANTY & REPAIR

If your knife has a suspected manufacturing defect, please contact Lowcountry Knives before attempting to repair, modify, or disassemble the product.

Our team may request photos or videos and may require the knife to be returned for inspection.

If the issue is determined to be covered under our warranty, we will provide the appropriate repair, replacement, or other solution.

Damage caused by misuse, accidents, improper maintenance, unauthorized modifications, normal wear, rust, or improper sharpening is generally not covered.

SHIPPING POLICY

Free Ground Shipping on USA orders over $99.

Available shipping methods and costs will be displayed during checkout based on your shipping address.

Some addresses, including P.O. Boxes, APO/FPO addresses, and other restricted destinations, may have limited shipping options.

ORDER PROCESSING

Most in-stock orders are processed and shipped within 1–2 business days.

Orders placed on weekends or holidays will be processed on the next available business day.

During holidays, product launches, sales, or periods of high order volume, processing times may take longer.

Once your order ships, tracking information will be provided when available.

EXPEDITED SHIPPING

Expedited shipping options may be available during checkout depending on your location.

Expedited shipping refers to the carrier's transit time after the order has been processed and shipped. It does not necessarily guarantee same-day shipment.

Orders placed after the applicable daily processing cutoff may ship on the next business day.

We do not normally process or ship orders on Saturdays, Sundays, or recognized holidays.

SHIPPING RESTRICTIONS

Knife laws and shipping regulations vary by state, country, and local jurisdiction.

Certain knife designs may be restricted or prohibited in particular locations. Lowcountry Knives reserves the right to cancel and refund an order if the product cannot legally be shipped to the destination provided.

Customers are responsible for understanding and complying with all applicable laws regarding the purchase, possession, transportation, and use of knives in their location.

INTERNATIONAL SHIPPING

International shipping availability may vary depending on the destination and applicable regulations.

International customers are responsible for any applicable:

Import duties.
Customs fees.
Taxes.
Brokerage charges.
Clearance fees.
Other charges imposed by local authorities.

These charges are not controlled by Lowcountry Knives and may be collected by the carrier or local customs authority upon delivery.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible.

Please provide:

Your order number.
Photos of the shipping package.
Photos of the product.
A description of the issue.

Do not discard the original packaging until the issue has been reviewed, as it may be required for a shipping claim.

LOST OR DELAYED PACKAGES

Once an order has been handed to the shipping carrier, delivery times may be affected by circumstances outside our control.

If your package appears to be delayed, lost, or marked as delivered but cannot be located, contact Lowcountry Knives and we will help determine the appropriate next step.

ADDRESS CHANGES

Please carefully review your shipping address before completing your order.

If you need to change your address after placing an order, contact us immediately. We cannot guarantee that an address can be changed once an order has entered processing or been shipped.

Lowcountry Knives is not responsible for additional costs or delivery delays caused by an incorrect or incomplete shipping address.